Forwarding Device Not Available

When you place a call with Call Forwarding enabled and the call never reaches your forwarding device, a red banner appears near the bottom of the dialer saying: “Forwarding Device not available.” This indicates that the Revenue Dialer could not connect to your forwarding device.

Symptoms

• Calls placed with Call Forwarding never ring on your forwarding device.
• After 15–30 seconds, a red banner displays: “Forwarding Device not available.”

Causes

When this error is displayed, you will see the result of the forwarding attempt displayed at the end of the error message:

• No Answer: The Revenue Dialer successfully called your forwarding device, but the call was not answered.
• Busy or Offline: The forwarding device was unreachable because the number was busy, powered off, or disconnected from the network.

Troubleshooting Steps

1. Confirm device reachability: Call your forwarding number from another phone (not Revenue). If it fails, the issue is with the forwarding device or its carrier.
2. Restart the forwarding device: Periodically reboot it to refresh its network connection.
3. Check voicemail settings: Your device may be routing forwarded calls directly to voicemail as part of spam prevention. Add your Revenue Smart Number as a contact to avoid blocking.
4. Verify signal or enable Wi-Fi calling: If using a mobile phone in an area with poor signal, enable Wi-Fi calling on your mobile phone.

Contact Support

If you’ve verified the steps above and calls still fail to forward, Contact our Support Team.