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Capturing HAR Logs in Chrome

Capturing HAR Logs in Chrome

A HAR (HTTP Archive) file captures the network interactions between your browser and our applications. Our Support Team may request a HAR file to help diagnose loading issues or application problems which might arise with the connection between your browser and our systems.

Steps to Capture a HAR Log

1. Open Chrome Developer Tools

In the application window:

  • Right-click anywhere on the page
  • Select Inspect to open the Chrome Developer Tools

devconsole-Inspect.png

2. Navigate to the Network Tab

At the top of the Developer Tools panel:

  • Click the Network tab
  • Make sure the record button (a round, red button) is active (●). Click it if it’s not.
  • Check the Preserve log option to retain entries across page reloads

devconsole-network.png

3. Reproduce the Issue

With the Network tab open and recording:

  • Recreate the issue you are experiencing
  • Reload the page or perform the specific action causing the problem
  • Chrome will record all related network activity in real time

4. Export the HAR Log

From the same Network tab:

  • Click the Export button at the top of the Network panel

A file with the .har extension will be created on your machine.

devconsole-harexport.png

5. Send the HAR Log to Support

Attach the .har file to your open support ticket or email it to support@revenue.io.

Note that HAR files might be too large for you to attach to the email directly. If that is the case, you may need to upload them to your organizations file sharing service, and then provide our Support team a link to download.

Ensure you are following your organization’s security policies as HAR files may contain sensitive data and session information. Only share HAR files with authorized Revenue.io Support staff and do not upload them to public file sharing sites.

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