Call Forwarding Failed to Verify

When you add a new call forwarding number in Revenue.io, the system sends a verification request to that number. This is usually done via an automated voice call to Press 1 for verification. The recipient must respond appropriately (e.g., answer the call and press 1) for the number to be verified.

Symptoms of the Issue

• Error message: “Call forwarding number failed to verify”
• Inability to complete forwarding setup
• No verification call received

Common Causes

• The phone number entered is incorrect or in the wrong format
• The recipient did not answer the verification call
• Do Not Disturb or call-blocking is enabled on the forwarding device
• Carrier restrictions or latency, with international numbers

How to Fix the Issue

1. Double-check the forwarding number for typos. Try including a country code (e.g., +1 for US) and enter the number in international/E.164 format.
2. Ensure the phone is turned on and not in airplane or Do Not Disturb mode.
3. Watch for an incoming verification call from Revenue.io and follow the instructions.
4. If you miss the call, go back to the Revenue.io interface and request verification again.
5. If you’re forwarding to VoIP number, try using a standard mobile or landline number for verification.

Still Not Working?

If the number still fails verification:

• Try using a different number to confirm if the issue is with the original line.
• Temporarily disable call-blocking or spam filters on the target device.
• Contact your carrier to confirm that there are no restrictions preventing verification messages.
• Reach out to Revenue.io Support for further assistance (see below).

Need Help?

If you’ve tried the above steps and are still unable to verify your number, please contact support@revenue.io. Include the number you’re trying to verify and the approximate time of your last attempt.