How to Submit a Call Report
Revenue enables you to report any issues you experience and are unable to resolve directly from your dialer. The information that you provide in call reports helps our team troubleshoot issues as quickly as possible.
Note: Be sure to report each individual call that is affected. It takes at least three call reports within a 24-hour period for a ticket to be created and for our team to have sufficient data to diagnose an issue.
Step 1: Report the Call
Following a call during which you experience an issue, click Report this call.
Note: You can also report previous calls with issues by searching for them in your call history.
Step 2: Choose the Call Category
Select the appropriate category from the drop-down menu.
Call Report Categories
| Category | Description |
|---|---|
| Audio Latency | An excessive delay between when one party speaks and when the other party hears them. |
| Dropped Call | A pattern where a series of calls terminate too early. |
| Imperfect Audio Quality | When the audio quality of a call is compromised by static, choppiness, underwater or robotic sounds, or other issues. |
| Incorrect Caller ID | When the caller ID information is displayed incorrectly. |
| Key Tones Not Captured | When the tones from key presses are not sent through the line. |
| One Way Audio | When only one party’s voice can be heard. |
| Post Dial Delay | A delay between the last digit dialed and the start of ringing. |
| Unsolicited Call | A call received from an unsolicited caller, such as a telemarketer. |
Step 3: Describe the Issue
In the notes field, describe the issue in as much detail as possible.
Step 4: Send the Report
Click Send to submit your report.