Enable Voice Trace Logs
Voice Trace is a diagnostic feature that records the media stream of calls to help analyze voice quality issues. It’s designed to assist with deeper investigations into issues such as noise, echo, packet loss, and jitter caused by unstable network connections.
When Voice Trace is enabled, it captures RTP (Real-Time Transport Protocol) data for all calls within the account. Depending on your region, you may need to obtain recording consent from all call participants before enabling this feature.
All Voice Trace captures are stored for 10 days. After that, the data is automatically deleted. If additional captures are needed after this period, new traces must be created.
How to Enable Voice Trace
Voice Trace can only be enabled by our Support Team with approval from an account administrator. This feature is typically enabled when additional diagnostic data is needed for call analysis.
To request activation:
- Contact our Support Team and request that Voice Trace be enabled for your account.
- Once enabled, make a few calls that demonstrate the issue or scenario you want analyzed.
- Our engineers will use the captured RTP data to assist in identifying any network or carrier-level issues.
Contact Support
To enable Voice Trace or if you have questions about this feature, please Contact our Support Team.