Audio Echo or Noise

If you hear echo, static, feedback, or other unwanted noise during a call, it usually indicates a problem with your audio setup or environment. These issues often stem from how your microphone, headset, or surroundings are configured.

Symptoms

• Echo, feedback, or static during a call
• Background noise or distortion in audio
• Delays or overlapping voices between participants

Causes

• Low microphone volume leading to increased sensitivity and noise pickup
• Noisy environments such as open offices or echo-prone rooms
• Proximity to other agents on the same or nearby calls
• Noise-canceling headsets not configured properly
• Wireless headset interference or Bluetooth instability

Troubleshooting Steps

• Check Microphone Placement and Volume

  • Position your microphone close to your mouth to isolate your voice.
  • Adjust your mic input levels to be strong but not distorted.
  • Avoid sharing microphones between users.

• Reduce Room Noise

  • Move to a quieter environment or one with sound-absorbing materials.
  • Close doors or windows to limit external sounds.
  • Avoid hard surfaces that reflect sound and cause echo.

• Manage Proximity Between Agents

  • If you and another agent are on the same call and seated closely, feedback loops can occur.
  • Move farther apart or lower your headset volume.
  • Adjust your microphone sensitivity to reduce pickup from nearby voices.

• Use Quality Headsets

  • Use a wired headset when possible for stable audio quality.
  • Ensure your headset supports noise cancellation or echo suppression, and that these features are enabled.
  • If using wireless or Bluetooth, ensure the headset is fully charged and paired cleanly.

Contact Support

If you’ve tried these steps and still experience echo or distortion, Contact our Support Team. We can review your call logs and help isolate the issue.

To help our engineers diagnose the problem, please be sure to also report the Call.