Understanding Voice Integrity

Noticed a decrease in those pesky spam calls and texts lately? Thank consumer power! Complaints to Congress and the FCC has pushed major wireless carriers to crack down on bad actors placing fraudulent calls and texts. The result? Reduced spam and unwanted interruptions for all of us.

However, to achieve this, the Analytics companies used by these major US carriers are increasingly labeling phone numbers as spam. This has resulted in many businesses reporting decreased call answer rates and instances of their numbers receiving a “spam likely” label.

Voice Integrity is a free offering available in the US through our carrier partners. Once enabled, we will automatically register your phone numbers with the Analytics companies used by the major carriers in order to significantly reduce the chance that they are mislabeled as spam.

Limitations

• Not all mobile carriers support Voice Integrity. Major carrier support includes: AT&T, T-mobile, and Sprint. Verizon Wireless will be added to the list of supported carriers soon.
• Voice Integrity will not entirely eliminate spam labels. While it greatly improves number reputation, you must still maintain a positive reputation by following carrier best practices.

Setting Up Voice Integrity

Prerequisites

In order to register for Voice Integrity, you must have completed the following:

• Registered for STIR/SHAKEN in the US.
  • This is typically completed during onboarding.

Requesting Voice Integrity

Voice Integrity is included in your services at no extra cost. To configure Voice Integrity, we will provide additional information to the major carriers about your business. Submit a ticket to our Support team requesting Voice Integrity access and include the following information:

1. Company Size (# of employees)
2. URL of company website or social media presence
3. Use Case
   • Refer to the list of carrier approved use cases below. If your use case is not listed, provide a brief description.
4. Additional details to share with Carriers
   • Describe the business and who you are typically calling.
   • How is their contact information captured and how do they consent to receive your call?
   • What is a typical reason for calling?

Carrier Approved Use Cases