Revenue.io Product Updates: November 30th 2019
ringDNA v216/v217 Release Notes
Release Date: November 30, 2019
Features
Web Leads: “Newest Leads” now displayed first by default
Previously, when users opened the Web Leads tab within the Softphone, the default sort order of leads was set to “Oldest Leads.” The logic for this previous implementation was to ensure that reps cleaned up the longest-waiting web leads first, so they could then proceed to newer leads as they dialed down a series of web leads.
Based on feedback we’ve received, this logic has been changed to instead display the “Newest leads” as the active filter selected by default. This change will instead promote agents to call thefreshestleads by default, thus promoting responsiveness. Agents can still ensure that all leads are called, but instead of a cleanup exercise, it becomes one that is actionable on ensuring the quickest call-time to web leads triggered in the Softphone.
Web Leads: workflow improvements
Background
TheWeb Leadsproduct was created to trigger a checkbox in Salesforce that presents hot leads (as defined by configurable rules in the Admin Console) to agents who can then immediately call leads on creation. This allows teams to be incredibly responsive and call leads within SLAs (such as calling each record within 5 minutes of creation).
What problem does this solve?
Previously, we were only updating theWeb Leadscheckbox in Salesforce for calls madefromtheWeb Leadstabin the Softphone. If a call was initiated from aContactin the Softphone or viaClick-to-callin Salesforce, that action wasnotunchecking theWeb Leadsfield box. This problem has been resolved with this release. Users may now initiate calls viaanyof the following routes and theWeb Leadsfield checkbox in Salesforce will be properly unchecked:
- Clicking on thecalliconof aWeb Leadrecord
- Clicking on a record in Salesforce viaClick-to-call
- Clicking on thecalliconof an individualContactin the Softphone
Click-to-Call: Added support Click-to-Call for Vietnam and Philippines numbers with updated phone number lengths
The ringDNA Softphone was not previously allowing users toClick-to-callfrom valid phone numbers due to recent updates to the length of phone numbers being used inVietnamand thePhilippines. To accommodate these countries’ new phone number formats, we have updated our Softphone to detect valid numbers with 10 and 8 digit phone numbers.
Vietnam
- Old format - 11-digit mobile phone numbers
- New format - 10-digit mobile phone numbers
Philippines
- Old format - 7-digit phone numbers
- New format - 8-digit phone numbers