Revenue.io Product Updates: December 1st 2021

Deliver real-time guidance to international and non-English users with multi-language support

Real-time guidance with Moments™ gives reps critical information at the exact moment they need it. Until today, Moments™ only worked best with US-English.

We’re excited to announce that now, global corporations with an international presence or foreign language needs can deploy a localized version of Moments™ for non-native US-English speaking users. This extends the power of Moments™ beyond US borders and language barriers to deliver more accurate and relevant real-time coaching. Admins can configure an individual user’s Transcription Language in the Admin Console.

Supported languages now include:

• English (US)
• English (Oceania)
• English (India)
• English (Great Britain)
• Spanish
• French
• Korean

To learn more, read this support article here

Manage and deliver relevant notifications to your team with extended Supervisor controls

Different teams have different uses for Moments™ by Revenue.io, and that’s why we allow Admins to set up team-specific notifications. Historically, only users with Admin licenses were able to manage Moments™ notifications.

In the latest product release, Supervisor Users now have the option to configure notifications and view reports specific to the teams or individuals they manage. This means supervisors don’t have to request help from Admins to create or update notifications that are specifically designed to guide their team. For complex organizations, Moments™ notifications can be independently managed by individual teams in a decentralized fashion from a single account. More than ever, supervisors have direct control to self-manage the real-time guidance their teams receive.

To learn more, read this support article here.

Monitor and manage wait times in the Call Events Dashboard with enhanced analytics

There are many times reps need to put their customers on hold or go on mute (for example, when they’re looking up information, contacting a 3rd party provider or getting feedback from a peer/manager). However, long hold and mute times can result in a bad experience for customers.

In the latest release, we enhanced the analytics in the Call Events Dashboard, allowing Admins to closely monitor and manage these critical call metrics. Admins can now see:

• Call Events (over time) - The average hold, mute, or recording pause time (in seconds) per call for the selected time range.
• Call Event Details (by agent) - The average hold, mute, or recording pause time (in seconds) per call for a user for the selected time range.
• Which Calls Have Long Hold Times? - A list of calls that were placed on Hold (calls sorted from longest hold time to shortest).
• Which Calls Have Long Mute Times? - A list of calls where the Mute button was clicked (calls sorted from longest mute time to shortest).
• Which Calls Have Long Recording Pause Times? - A list of calls where call recording was paused (calls sorted from longest recording paused time to shortest).

To learn more, read this support article here.

Customer Spotlight

Disruptive Advertising Increases Client Growth and Satisfaction With Revenue.io

Disruptive Advertising, a world-class advertising agency, needed a dialer with a wide breadth of capabilities so that they wouldn’t need to use a 3rd party system to add features as their needs evolved. With the RingDNA Dialer and Conversation AI, they saw increases in client growth, client retention, customer satisfaction, and higher NPS scores across the board.

Read Disruptive Advertising’s full story

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