Product Releases
Revenue.io Product Updates: December 1st 2021
Deliver real-time guidance to international and non-English users with multi-language support Real-time guidance with Moments™ gives reps critical information at the exact moment they need it. Until today, Moments™ only worked best with US-English. We’re excited to announce that now, global corporations with an international presence or foreign language needs can deploy a localized version of Moments™ for non-native US-English speaking users. This extends the power of Moments™ beyond US borders and language barriers to deliver more accurate and relevant real-time coaching. Admins can configure an individual user’s Transcription Language in the Admin Console.
December 1, 2021
Revenue.io Product Updates: March 7th 2020
SMS Messaging Defaults Product Intelligent Dialer / SMS Impacted users Agents Feature/Benefit We have updated our SMS messaging tab to show messages by default from the logged in ringDNA user first. This helps not only speed up the load time of the tab but also present the most contextual messages first. Availability Global Pricing and Packaging Included in base dialer license Set Up No setup required
March 7, 2020
Revenue.io Product Updates: November 30th 2019
ringDNA v216/v217 Release Notes Release Date: November 30, 2019 Features Web Leads: “Newest Leads” now displayed first by default Previously, when users opened the Web Leads tab within the Softphone, the default sort order of leads was set to “Oldest Leads.” The logic for this previous implementation was to ensure that reps cleaned up the longest-waiting web leads first, so they could then proceed to newer leads as they dialed down a series of web leads. Based on feedback we’ve received, this logic has been changed to instead display the “Newest leads” as the active filter selected by default. This change will instead promote agents to call thefreshestleads by default, thus promoting responsiveness. Agents can still ensure that all leads are called, but instead of a cleanup exercise, it becomes one that is actionable on ensuring the quickest call-time to web leads triggered in the Softphone.
November 30, 2019