From Participant Tab
Roles:
AgentAdministrator
The Participants tab in Guided Selling provides a dedicated view for managing all participants across sequences. This is the primary location for viewing and managing participants.
Accessing the Participants Tab
Navigate to Participants
- Navigate to Guided Selling in Salesforce
- Click on the Participants tab
- You’ll see a list of all participants across all sequences
Participants Tab Features
The Participants tab provides:
- Comprehensive participant list: View all participants across all sequences
- Filtering options: Filter by sequence, status, action type, and more
- Search functionality: Search for specific participants
- Bulk operations: Perform actions on multiple participants
- Action management: Complete, skip, reschedule actions for participants
- Participant details: View detailed information about each participant
Viewing Participant Information
For each participant, you can see:
- Participant name and company
- Current sequence association
- Action progress and status
- Upcoming actions
- Completed actions
- Sequence history
Managing Participants
From the Participants tab, you can:
- View participant details: Click on a participant to see full details
- Complete actions: Mark actions as complete
- Skip actions: Defer actions that aren’t relevant
- Reschedule actions: Change the timing of actions
- Remove participants: Exit participants from sequences
- Create quick actions: Add one-off actions for participants
Filtering and Searching
Use the filtering options to:
- Filter by specific sequences
- Filter by action type
- Filter by status (active, completed, deferred)
- Filter by date ranges
- Search by participant name, company, or email
Best Practices
- Use filters to focus on specific participant groups
- Regularly review participant status
- Use bulk operations for efficiency
- Monitor participant progress through sequences
- Remove participants who no longer qualify
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