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Guided Selling
Salesforce Administration
User Management and Permissions
User Business Hours

User Business Hours

Role:
Salesforce Administrator

User business hours define the start and end of each Guided Selling user’s working day in Salesforce. Guided Selling uses these hours to control when automatic email actions are sent. Emails scheduled as automatic actions send only within the action owner’s business hours.

Why business hours matter

Setting your business hours helps ensure:

  • Automatic emails go out only during your working day.
  • Outreach feels timely and appropriate for your recipients.
  • Guided Selling respects the cadence and timing you prefer.

Before you start

  • You need access to your Salesforce Personal Information settings.
  • Business hours are set per user and apply to that user’s automatic email actions.

Set your start of day and end of day

  1. Open Salesforce Settings

    • In the top-right corner, click your profile avatar or name.
    • Select Settings.

  2. Go to Personal Information

    • In the left sidebar, under My Personal Information, click Personal Information.

  3. Update your business hours

    • Scroll to My Work Information.
    • Set your Start of Day and End of Day.

  4. Save your changes

    • Click Save to apply the updates.

  5. Verify your hours

    • Return to Personal Information and confirm your Start of Day and End of Day are correct.

How Guided Selling uses these hours

Guided Selling checks the business hours of the participant action owner (the Guided Selling user). Automatic email actions send only during that user’s configured start and end times.

Tips and best practices

  • Set realistic hours that match your actual availability.
  • Review your hours after time changes (e.g., daylight saving time).
  • If you share ownership or use delegation, remember that emails follow the action owner’s hours, not the participant’s hours.

Troubleshooting

Automatic emails are sending at the wrong time

  • Confirm your Start of Day and End of Day settings are correct.
  • Verify the action owner is the expected Guided Selling user.
  • Make sure your Salesforce time zone is set correctly (this impacts how hours are interpreted).

FAQ

Do business hours affect manual emails?

No. Business hours only govern automatic email actions in Guided Selling. Manual sends are not restricted.

If I update my hours, does it apply immediately?

Yes. Once you save, Guided Selling uses the updated hours for future automatic email actions.

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