Call Transcription is Missing

Symptom

When a user visits a call recording page, the basic call player displays without showing a Call Transcript.

Cause

• The call owner is not a Conversation AI licensed user and is not configured to have their calls processed by Conversation AI.
• The call recording is less than 60 seconds, which is the minimum recording duration required to have a call transcribed by Conversation AI.
• The call recording is greater than 60 seconds, but there were no spoken words to transcribe.

Troubleshooting

• Ensure the call owner has a Conversation AI license. See: Viewing Licensed Users By Product.
• Ensure the recording duration is greater than 6- seconds and there is spoken audio to transcribe.