Getting started with Conversation AI

Conversation AI analyzes conversations to help managers and teams uncover trends, detect keywords, and track progress.

How Conversation AI works

When Conversation AI is enabled, Revenue.io records and analyzes calls that are at least 60 seconds in length made through the RingDNA Dialer, Zoom, and Microsoft Teams video meetings. Managers and teams can search for calls, review insights like conversation etiquette and talk metrics, and jump directly to detected keywords.

Benefits

Conversation AI enables leaders and supervisors to:

• Discover positive and negative trends in their team’s selling strategies
• Identify reps who need coaching
• Coach reps directly at scale

Key questions Conversation AI answers

Teams can get answers to questions like:

1. What are prospects saying about our products?
2. How do my reps react when a competitor comes up?
3. Which of my reps needs the most coaching?
4. What are my top-performing reps doing differently than others?

Conversation AI helps teams understand what’s happening on every call and enables managers to take the coaching actions that lead to better outcomes.