Configure Number Redaction
Number redaction is a supported feature of Conversation AI that can be enabled by contacting our Support team or your Account Manager.
Redaction can be enabled for all entity types, or for specific types, such as Personally Identifiable Information (PII), Protected Health Information (PHI) or Payment Card Industry (PCI) information.
Any text that matches to the specified type mentioned during a recorded call will be automatically removed from the resulting transcription and call recording.
Number redaction is not retroactive and only affects call recordings processed after the feature is enabled. To reprocess existing call recordings, please contact your Account Manager for a professional services evaluation.
Redaction is currently supported only for calls made through RingDNA and video meetings conducted via Microsoft Teams.
It does not currently apply to Zoom or Google Meet recordings.
Examples
| Original | Becomes |
|---|---|
| The Eiffel Tower is 1,083 feet tall. | The Eiffel Tower is [NUMERICAL_PII_1] feet tall. |
| Call us any time at 888-815-0802 | Call us any time at [PHONE_NUMBER_1]. |
| World Compliment Day is on 3/1. | World Compliment Day is on [DATE_1]. |
| Only 4 easy payments of $19.99? Sign me up. My credit card number is 49168601… I just need it before my friend’s 30th birthday on May 6th. | Only [REDACTED] payments of [REDACTED]? Sign me up. My credit card number is [CREDIT_CARD_1]. I just need it before my friend’s [AGE_1] birthday on [DATE_1]. |
| I’m taking insulin for my diabetes. | I’m taking [DRUG_1] for my [CONDITION_1]. |
In an era of increasing data privacy regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), businesses have a legal obligation to protect customer and employee data. Redaction helps these businesses minimize the risk of accidental exposure of personal information.
Supported Entity Types
PII (Personally Identifiable Information)
| Label | Description | Regulatory Compliance |
|---|---|---|
| account_number | Customer account or membership identification number | CPRA, GDPR, HIPAA, Quebec Privacy Act, APPI |
| age | Numbers associated with an individual’s age | GDPR, HIPAA, Quebec Privacy Act, APPI |
| bank_account | Bank account numbers and international equivalents, such as IBAN | CPRA, GDPR, HIPAA, Quebec Privacy Act, APPI |
| cardinal | Numerical expressions in cardinal form | |
| credit_card | Credit card numbers | CPRA, GDPR, HIPAA, Quebec Privacy Act, APPI |
| credit_card_expiration | Expiration date of a credit card | CPRA, GDPR, HIPAA, Quebec Privacy Act, APPI |
| cvv | 3- or 4-digit card verification codes and equivalents | CPRA, GDPR, HIPAA, Quebec Privacy Act, APPI |
| date | Specific calendar dates, which can include days of the week, dates, months, or years | HIPAA, Quebec Privacy Act |
| date_interval | Broader time periods, including date ranges, months, seasons, years, and decades | HIPAA |
| dob | Dates of birth | CPRA, GDPR, HIPAA, Quebec Privacy Act, APPI |
| driver_license | Driver’s permit numbers | CPRA, GDPR, HIPAA, Quebec Privacy Act, APPI |
| email_address | Email addresses | CPRA, GDPR, HIPAA, Quebec Privacy Act, APPI |
| event | Names of events or holidays | |
| filename | Names of computer files, including the extension or filepath | |
| gender_sexuality | Terms indicating gender identity or sexual orientation, including slang terms | CPRA, GDPR, GDPR Sensitive, APPI Sensitive |
| healthcare_number | Healthcare numbers and health plan beneficiary numbers | CPRA, GDPR, HIPAA, Quebec Privacy Act, APPI |
| ip_address | Internet IP address, including IPv4 and IPv6 formats | CPRA, GDPR, HIPAA, Quebec Privacy Act, APPI |
| location | Metaclass for any named location reference | GDPR, HIPAA, APPI |
| location_address | Full or partial physical mailing addresses | CPRA, GDPR, HIPAA, Quebec Privacy Act, APPI |
| location_city | Municipality names, including villages, towns, and cities | CPRA, GDPR, HIPAA, Quebec Privacy Act, APPI |
| location_coordinate | Geographic positions referred to using latitude, longitude, and/or elevation coordinates | CPRA, GDPR, HIPAA, Quebec Privacy Act, APPI |
| location_country | Country names | GDPR, APPI |
| location_state | State, province, territory, or prefecture names | GDPR, APPI |
| location_zip | Zip codes (including Zip+4), postcodes, or postal codes | CPRA, GDPR, HIPAA, Quebec Privacy Act, APPI |
| money | Names and/or amounts of currency | |
| name | Names of individuals, not including personal titles such as ‘Mrs.’ or ‘Mr.’ | CPRA, GDPR, HIPAA, Quebec Privacy Act, APPI |
| name_given | Names given to an individual, usually at birth; often first / middle names in Western cultures and middle / last names in Eastern cultures | CPRA, GDPR, HIPAA, Quebec Privacy Act, APPI |
| name_family | Names indicating a person’s family or community; often a last name in Western cultures and first name in Eastern cultures | CPRA, GDPR, HIPAA, Quebec Privacy Act, APPI |
| name_medical_professional | Names including the title of a medical professional, such a “Doctor” | CPRA, GDPR, HIPAA, Quebec Privacy Act, APPI |
| numerical_pii | Numerical PII that doesn’t fall under other categories | CPRA, GDPR, HIPAA, Quebec Privacy Act, APPI |
| occupation | Job titles or professions | Quebec Privacy Act, APPI |
| ordinal | Numerical expressions in ordinal form | |
| origin | Terms indicating nationality, ethnicity, or provenance | CPRA, GDPR, GDPR Sensitive, Quebec Privacy Act, APPI Sensitive |
| passport_number | Passport numbers, issued by any country | CPRA, GDPR, HIPAA, Quebec Privacy Act, APPI |
| password | Account passwords, PINs, access keys, or verification answers | CPRA, APPI |
| percent | Numerical expressions as percentages | |
| phone_number | Telephone or fax numbers | CPRA, GDPR, HIPAA, Quebec Privacy Act, APPI |
| physical_attribute | Distinctive bodily attributes, including terms indicating race | CPRA, GDPR, GDPR Sensitive, APPI Sensitive |
| ssn | Social Security Numbers or international equivalent government identification numbers | CPRA, GDPR, HIPAA, Quebec Privacy Act, APPI |
| time | Expressions indicating clock times | |
| url | Internet addresses | CPRA, GDPR, HIPAA, Quebec Privacy Act |
| username | Usernames, login names, or handles | CPRA, GDPR, APPI |
| vehicle_id | Vehicle identification numbers (VINs), vehicle serial numbers, and license plate numbers | CPRA, GDPR, HIPAA, APPI |
PHI (Protected Health Information)
| Label | Description | Regulatory Compliance |
|---|---|---|
| condition | Names of medical conditions, diseases, syndromes, deficits, disorders | CPRA, GDPR, HIPAA, Quebec Privacy Act, APPI Sensitive |
| drug | Medications, vitamins, and supplements | CPRA, GDPR, HIPAA, Quebec Privacy Act, APPI Sensitive |
| injury | Bodily injuries, including mutations, miscarriages, and dislocations | CPRA, GDPR, HIPAA, Quebec Privacy Act, APPI Sensitive |
| blood_type | Blood types | CPRA, GDPR, HIPAA, Quebec Privacy Act |
| medical_process | Medical processes, including treatments, procedures, and tests | CPRA, GDPR, HIPAA, Quebec Privacy Act, APPI Sensitive |
| statistics | Medical statistics | HIPAA, Quebec Privacy Act |
PCI (Payment Card Industry)
| Label | Description | Regulatory Compliance |
|---|---|---|
| credit_card | Credit card numbers | CPRA, GDPR, HIPAA, Quebec Privacy Act, APPI |
| credit_card_expiration | Expiration date of a credit card | CPRA, GDPR, HIPAA, Quebec Privacy Act, APPI |
| cvv | 3- or 4-digit card verification codes and equivalents | CPRA, GDPR, HIPAA, Quebec Privacy Act, APPI |
Other Entities
| Label | Description | Regulatory Compliance |
|---|---|---|
| language | Names of natural languages | GDPR, GDPR Sensitive, APPI Sensitive |
| marital_status | Terms indicating marital status | APPI Sensitive |
| organization | Names of organizations or departments within an organization | Quebec Privacy Act, APPI |
| political_affiliation | Terms referring to a political party, movement, or ideology | CPRA, GDPR, GDPR Sensitive, Quebec Privacy Act, APPI Sensitive |
| religion | Terms indicating religious affiliation | CPRA, GDPR, GDPR Sensitive, Quebec Privacy Act, APPI Sensitive |
| routing_number | Routing number associated with a bank or financial institution | |
| zodiac_sign | Names of Zodiac signs |
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