Super Admin Capabilitites

What is a Super Admin?

A Super Admin is a user who has access to multiple Salesforce accounts within the Admin Console. The user will be assigned one Main account with unlimited Admin access, and a second Super Admin account with limited Admin capabilities. For more information or to submit a request to become a Super Admin, please email support@revenue.io.

Below is a list of the Admin tabs and what access is granted to the second Super Admin account:

• Accounts - able to select from accounts you were added as a Super Admin
  • Overview - view, change settings
  • Salesforce(settings and Fields) - view, change settings
  • Licensing - view, change settings and submit new license requests
  • Call Recording - limited access, Call Recording visible only to the Main Account
  • RingDNA Dialer - view, change settings
  • Skills - view, change settings
  • Logs - view, change settings
  • Blocked Numbers - view, change settings
  • Integrations - limited access, can toggle but not Manage Connected Users, cannot see the users who have the integration just the user count
• RingDNA Live - limited access, RingDNA Live visible only to the Main Account
• Call Flows - create, view, change settings
• Call Tracking - limited access, Call Tracking visible only to the Main Account
• Conversation AI - limited access to Insights, Conversation AI and recording visibility only to the Main Account
• Moments - limited access, Moments visible only to the Main Account
• Call Queues - create, view, change settings
• Teams -create, view, change settings
• Smart Numbers - view
• Profiles - view, change settings
• Users - limited access, can modify users and see all their settings but cannot add a new User for Super Admin account using Users tab. Must be manually added via the Account tab “Add User” button.
• Reports - view